Frequently Asked Questions
Everything you need to know about your ultralight gear and apparel.
How long does shipping take for cottage industry brands?
Most in-stock items ship within 1-2 business days. However, since we partner with small-scale manufacturers, items marked as 'Pre-Order' or 'Made to Order' will have specific lead times listed on their individual product pages.
What is your return policy for technical outdoor apparel?
We offer a 30-day return window for items in new, unworn condition with original tags attached. Please note that for hygiene reasons, certain items like base layers or socks must be unopened.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of your gear.
How should I care for my ultralight fabrics?
To prolong the life of specialized fabrics like Dyneema or ultralight nylon, we recommend hand washing with a technical cleaner like Nikwax and air drying. Avoid high heat and harsh detergents.
Can I change my order after it has been placed?
Because we aim to process orders quickly, we can only make changes within 2 hours of purchase. Please contact our support team immediately if you need to update your shipping address or item size.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay Installments for those looking to split their purchase into smaller payments.